policies & Terms of Service
By placing an order , you agree to these policies and conditions as well as the following terms of service.
Policies
Order Processing and Turnaround Time
Standard turnaround time for most orders is 7 to 10 business days from the date of design approval, receipt of items (if applicable), and invoice is paid.
For larger orders or more complex designs, the turnaround time may be extended. The specific turnaround time for your order will be communicated during the design approval process.
Rush orders may be accommodated for an additional fee, subject to availability. Please inquire about rush order availability before placing your order.
Orders must be picked up within 30 days of completion. Items not picked up within this timeframe may be subject to storage fees or considered abandoned, at the discretion of Rain Supply Co.
Design Approval and Proofs
Custom designs require approval from the customer before production begins.
We provide digital proofs for custom designs. It is the customer's responsibility to review and approve the design, ensuring all details are correct.
Rain Supply Co. is not responsible for errors in the final product if the design was approved with errors.
Garment Quality and Condition
Items provided by the customer must be clean and in new or like-new condition.
We reserve the right to refuse items that do not meet our quality and condition requirements.
Customers must sign a "Customer Supplied Garment Waiver and Copyright/Trademark Agreement" at the time of drop-off, acknowledging the condition of the items and releasing Rain Supply Co. from any liability.
The "Bring Your Own" program is an exclusive offering for customers who can drop off their items in person at our shop located in Fort Worth. Please note that we are currently unable to accept items sent via mail.
Payment and Refunds
Payment is due in full at the time of order placement.
Due to the custom nature of our products, all sales are final, including the digitization fee once the art is digitized. No refunds or exchanges will be accepted unless there is a defect in workmanship, or a mistake made by us that differs from the approved design.
Digitization
Digitization is required to convert your artwork into a format compatible with our embroidery machines, ensuring accurate stitching and quality results. Each design and placement require an individual file, as resizing may affect the final quality.
Our digitization process includes:
1. Converting artwork to a digital embroidery file.
2. Reviewing and adjusting the file for optimal stitching.
3. Test embroidery to meet quality standards.
4. Machine setup for your project's specific requirements.
The digitization fee is a one-time charge per unique design. If multiple designs are required, a separate fee applies for each. Please note that changes or adjustments to the design after digitization may incur additional fees, as they may require modifying or recreating the digital embroidery file.
Payment Methods
We accept the following methods of payment: cash, ACH, Visa, and Mastercard (credit and debit).
For in-person transactions using a credit or debit card, a valid photo ID is required. A picture of the identification will be taken for verification purposes.
Shipping and Delivery
Customers are responsible for arranging drop-off and pick-up of their items at our Fort Worth location.
We do offer shipping services to anywhere in the US at your expense.
Terms of Service
I. Design Approval: Customers are responsible for reviewing and approving the final embroidery/Printing design before production begins. Any revisions requested after approval may incur additional fees.
II. Embroidery and Printing Quality: We strive to produce high-quality embroidery and Printing services. However, variations in color or some imperfections in fabric may occur. These variations are considered acceptable and do not qualify for refunds or exchanges.
III. Turnaround Time: Our standard turnaround time is 7-10 business days after design approval, invoice is paid in full and receipt of the items. For larger orders or more complex designs, the turnaround time may be extended. The specific turnaround time for your order will be communicated during the design approval process. Rush orders may incur additional fees.
IV. Payment: Payment is due in full before production begins. Refunds will only be provided if we are unable to fulfill your order.
V. Shipping and Delivery: Orders must be picked up within 30 days of completion. Items not picked up within this timeframe may be subject to storage fees or considered abandoned, at the discretion of Rain Supply Co. Customers are responsible for arranging drop-off and pick-up of their items at our Fort Worth location. We are not responsible for any damage or loss during transit.
VI. Item Quality: Items provided by the customer must be clean and in new or like-new condition. We reserve the right to refuse items that do not meet our quality and condition requirements. Customers must sign a "Customer Supplied Garment Waiver and Copyright/Trademark Agreement" at the time of drop-off, acknowledging the condition of the items and releasing Rain Supply Co. from any liability. We are not responsible for the quality of customer-supplied items. Embroidery and heat press may compromise the integrity of delicate or damaged items, and we are not liable for any resulting damage. We cannot replace garments or items we have not sold or provided. If you supply the garment or item and there is a problem, we do not replace your item. Your damaged piece will be returned to you as-is.
VII. Intellectual Property: Customers are responsible for ensuring that any design or logos provided do not infringe on any intellectual property rights. We assume no liability for any copyright or trademark violations. You agree to indemnify and defend Rain Supply Co. against any claims related to the alleged infringement of your design.
VIII. Digitization: Digitization is required to convert your artwork into a format compatible with our embroidery machines, ensuring accurate stitching and quality results. Each design and placement require an individual file, as resizing may affect the final quality. Any changes or adjustments to the design after digitization may incur additional fees, as they may require modifying or recreating the digital embroidery file. Due to the custom nature of our products, all sales are final, including the digitization fee once the art is digitized. No refunds or exchanges will be accepted.
IX. Order Cancellations: Cancellations are accepted and refunded up to 24 hours after your order is placed. After the 24-hour window, we will begin processing and working on your order, and cancellations will no longer be accepted.
X. Return Policy: Due to the custom nature of our products, we are unable to accept returns or exchanges. All items are made to order and are personalized with your design choices, so they cannot be resold or returned once they are completed. You are responsible for reviewing your items at the time of pickup and let us know immediately if there are any problems. Once the items are picked up and leave our facility, all sales are considered final, and we may not be able to address any issues reported after the fact.
By submitting payment for an order with Rain Supply Co. you confirm that you have read, understood, and agree to these terms of service. We reserve the right to modify these terms at any time, and the most current version will be available on our website.
If you have any questions or concerns regarding these terms, please contact us at support@rainsupplycompany.com
Thank you for choosing Rain Supply Co. for your needs!
Customer Supplied Garment Waiver
Here at Rain Supply Co. we prefer to work on garments and items we obtain from our suppliers. We use items that have been tested and proven to provide quality results with our services. We cannot replace garments or items we have not sold or provided. If you supply the garment or item and there is a problem, we do not replace your item. Your damaged piece will be returned to you as is. Problems do not arise often, but the customer must be aware and agree to the possibility.
By signing this waiver, the customer releases Rain Supply Co. of all responsibility in the instance of damaged or unexpected results to the customer's supplied garment or item to be decorated. Waiver must be submitted on all customer supplied garment orders before production will be scheduled.